As technology advances and the needs of passengers shift, the style in which train stations are used will continue to diversify. In the near future, we believe that the driving force behind station operations will transition from humans to autonomous AI and robots.
We are moving forward into the future to allow anyone to easily purchase tickets anywhere.
Station staff use tablets to complete the purchase process for
customers visiting JR Ticket office (Midori-no-madoguchi).
Customers can enjoy peace-of-mind that their details are correct because station staff enter all the data.
Pepper shares information using sound, movement, and its display.
Pepper assists customers purchasing tickets and guides them to the MV terminals.
* This service was independently developed by Railway Information Systems Co.,Ltd utilizing the Pepper robot by SoftBank Robotics.
Enable easy ticket purchasing for anyone, no matter the time or place. The MaaS Chatbot aims to provide consolidated reservation and purchasing covering the entire trip from transport options such as trains and buses to lodging such as hotels.